Service Desk Analyst (Swedish-Speaking)
Join Our Team as a Service Desk Analyst (Swedish-Speaking)!
We are looking for a dedicated and efficient Service Desk Analyst who is fluent in Swedish to join our IT support team. The ideal candidate will play a crucial role in ensuring our clients receive the best technical support, addressing their IT-related issues swiftly and efficiently.
Key Responsibilities for Service Desk Analyst
- Handle incoming contact from users through phone calls, chat, and emails regarding IT issues and queries in a timely manner.
- Troubleshoot desktop and application-related issues on users' machines using remote tools.
- Troubleshoot issues on iOS and Android devices.
- Determine and isolate the source of computer problems (hardware, software, user access, etc.).
- Take ownership and responsibility of any issues from start to a successful resolution.
- Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
- Document resolutions for future reference.
- Incident handling and escalation management.
- Follow and adhere to all KPI-related tasks to avoid business impact.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Perform any additional ad hoc tasks that may contribute to better service to the client or improvement to the KPI.
Qualifications and Skills Required for Service Desk Analyst Role
- Fluent in Swedish and English (B2 level or higher).
- Level of expertise L1 – L2 On-site or Remote Support.
- Excellent communication skills (both oral and written).
- Prior experience in application support/software development, IT Service Desk.
- Understanding of SDLC, database technology, OS components would be useful.
- Hands-on experience with ITSM tools like HPSM, BMC Remedy, Monitoring Tools, CA Service Desk.
- Knowledge of ITIL processes and procedures would be an added advantage.
- Self-motivated, gains satisfaction from providing excellent customer service.
- Problem-solving abilities, strong logical analytics.
- Ability to multi-task, handling multiple assignments simultaneously.
- Able to work independently and as part of the team.
Why You Should Join Our Team
As a Service Desk Analyst, you will enjoy a range of benefits, including:
- Excellent remuneration package based on experience, skills, and performance.
- Be part of a dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
How to Apply
If you are enthusiastic about this role and meet the required qualifications, we encourage you to apply. Click the 'Apply Now' button to submit your application and join our team as a Service Desk Analyst (Swedish-Speaking).
Our Commitment to Diversity & Inclusion
We are dedicated to fostering an inclusive workplace where diversity is celebrated and valued. Different perspectives and experiences enhance our work environment and contribute to our success. We welcome applicants from all backgrounds and cultures to apply and help us build a supportive and diverse team.
- Locations
- Budapest, Hungary
- Employment type
- Full-time
About Salve.Inno Consulting
Bringing a personalized approach to connecting exceptional talent with unique opportunities. Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs. Collaboration builds a stronger, more successful future – one strategic hire at a time.
Service Desk Analyst (Swedish-Speaking)
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