Team Leader with Serbian
Join Our Team as a Team Leader!
Do you have a passion for leadership and building high-performing teams? We are seeking a dedicated Team Leader to steer our talented group, fostering a collaborative and productive work environment while driving our company's success forward.
Key Responsibilities
- Perform comprehensive content analysis to identify and address violations of community guidelines, terms of service, and legal requirements, ensuring content moderators maintain compliance.
- Provide targeted feedback and individualized coaching to content moderators, supporting them in improving performance and ensuring consistency in moderation practices across the team.
- Develop and enhance quality assurance systems and documentation to closely monitor and report on the accuracy and efficiency of moderation, driving initiatives for continuous improvement.
- Collaborate with Operations, Training, and Product Development teams to streamline moderation workflows, improve tools, and foster collaboration across departments for increased effectiveness.
- Stay informed about industry trends, best practices, and regulatory updates in content moderation, and proactively recommend changes to policies and procedures to ensure compliance and operational excellence.
Qualifications
- Proficiency in both English (C1) and Serbian (C1), with strong reading, writing, and speaking skills, and a focus on grammar accuracy.
- Bachelor's degree in a related field or equivalent work experience.
- Proven leadership experience, preferably in a BPO or technology company.
- Solid knowledge of online community guidelines, legal obligations, and regulatory frameworks related to content moderation.
- Strong analytical and problem-solving abilities, capable of making sound decisions in high-pressure situations.
- Exceptional attention to detail, with a focus on maintaining accuracy while managing large volumes of content.
- Excellent communication and interpersonal skills, with the ability to provide clear feedback and work collaboratively with cross-functional teams.
- Proficiency in moderation platforms and tools, as well as experience with Microsoft Office Suite and Google Workspace.
- Familiarity with machine learning-based moderation tools and technologies is a plus.
Offer
- Attractive compensation package based on experience, skills, and performance.
- Shift work within a 24/7 operational environment.
- Relocation assistance provided.
- Access to wellness coaching sessions to support job adjustment and awareness of wellness resources.
- Dynamic and creative team with a positive and friendly working atmosphere.
- Excellent work environment, supported by positive employee reviews.
- Tools and guidance to help you achieve your full potential.
- Permanent contract.
- Private health and life insurance.
- Monthly meal vouchers worth €85.
- Monthly transport allowance of €65.
How to Apply for the Team Leader Position
If you are ready to take the next step in your leadership career and make a meaningful impact within our organisation, we encourage you to apply. Click the 'Apply Now' button to join our team and embark on this exciting journey with us.
Our Commitment to Diversity & Inclusion
We are dedicated to cultivating a diverse and inclusive workplace and encourage applications from individuals of all backgrounds. Join us in building a company culture where diverse perspectives drive innovation and success.
- Locations
- Thessaloniki, Greece
About Salve.Inno Consulting
Bringing a personalized approach to connecting exceptional talent with unique opportunities. Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs. Collaboration builds a stronger, more successful future – one strategic hire at a time.
Team Leader with Serbian
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