Operations Manager
We are seeking an experienced and proactive individual to lead our operations team in delivering exceptional results and driving continuous improvement across various functions. This role is an exciting opportunity for a strategic thinker with strong leadership skills and a commitment to maintaining high operational standards.
Key Responsibilities
- Lead and manage a team in both Voice and Non-Voice processes, ensuring high standards of operations and quality are maintained.
- Oversee daily operations, manage client relationships, resolve issues, and drive process efficiencies.
- Leverage deep experience in Financial Technology BPS Voice/Non-Voice processes to enhance team performance.
- Work collaboratively with cross-functional teams to improve processes and meet client expectations.
- Facilitate clear communication within the team and promote a cooperative work environment.
- Prepare and deliver weekly or monthly performance reviews to internal and external stakeholders.
Desired Qualifications
- A minimum of 12 years of proven experience in BPS customer processes.
- Experience working across multiple geographies is a plus.
- Strong leadership, team management, and communication abilities.
- Effective stakeholder management skills.
- Knowledge of cryptocurrency is an advantage.
- Willingness to work rotating shifts and days off in a 24/7 environment.
- Prior experience in BFSI customer service is preferred.
- Fluency in Dutch, Norwegian, Swedish, Finnish, or German, along with strong English skills, is essential.
What We Offer
- Competitive salary and performance-based bonuses.
- A dynamic and varied role in a modern, welcoming workplace.
- Opportunities for both personal and professional growth.
How to Apply
If you are passionate about leading operations and driving strategic improvements, we encourage you to join our dynamic team. Click the 'Apply Now' button to submit your CV and embark on an exciting career journey with us.
Commitment to Diversity & Inclusion
Our company is committed to building a diverse and inclusive workplace where everyone feels valued and empowered. We welcome applications from individuals of all backgrounds and experiences. Join us in fostering a collaborative and innovative team culture.
- Locations
- Riga, Latvia
About Salve.Inno Consulting
Bringing a personalized approach to connecting exceptional talent with unique opportunities. Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs. Collaboration builds a stronger, more successful future – one strategic hire at a time.
Operations Manager
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