Become a Customer Support Specialist with German!

We are on the lookout for an enthusiastic Customer Support Specialist fluent in both German and English, to deliver top-notch customer support and contribute significantly to the success of our clients' experiences. Join our vibrant and collaborative team to help us achieve exceptional customer satisfaction.

Key Responsibilities

• Provide top-notch customer service by promptly addressing inquiries, resolving issues efficiently, and ensuring customer satisfaction.
• Research and deliver accurate, timely responses to inquiries received through phone, email, and live chat channels.
• Utilize internal and external resources to offer exceptional service.
• Identify and escalate urgent or unresolved issues to the appropriate internal teams.
• Redirect calls to the correct departments when necessary, and accurately document customer interactions in line with standard operating procedures.
• Identify and communicate emerging patterns or trends in resolved issues.
• Aim to deliver high-quality customer satisfaction by ensuring all calls are handled professionally, following the client’s established quality guidelines.
• Follow company protocols, KPIs, and guidelines to ensure consistent and standardized service delivery.
• Foster teamwork and collaboration by working closely with colleagues, supervisors, and other departments to address customer issues, share insights, and contribute to a positive team dynamic.

Skills and Qualifications

• Strong proficiency with common PC applications.
• Fluent in German, with at least C1-level proficiency; strong verbal and written communication skills in German.
• Flexible, friendly, and resilient, with a high degree of independence and reliability.
• Excellent conversational skills, fluency in the language, and clear pronunciation in German.
• Strong communication and teamwork abilities.
• Basic knowledge of credit card systems is a plus.

Reasons to Join Our Team

• Competitive remuneration package based on experience, skills, and performance.
• Permanent contract.
• Private health and life insurance.
• Fully remote position based in Croatia.
• Join a dynamic and creative team with a supportive and positive atmosphere.
• Work in a highly-rated environment, with excellent employee reviews.
• Access to resources and tools that will help you reach your full potential.

How to Apply for the Customer Support Specialist Role

If you are enthusiastic about delivering exceptional customer support and meet the above criteria, we encourage you to apply! Click the 'Apply Now' button to submit your application, reshaping the customer service experience with your skills.

Our Pledge to Diversity & Inclusion

We are devoted to enhancing a work environment that celebrates diversity and embraces inclusion. We believe that diverse experiences lead to richer innovation and a thriving workplace culture. We encourage individuals from varied backgrounds to join our team and contribute to our collective success.