Customer Support Agent with German (Night shifts)
We are seeking a Customer Support Agent fluent in German to join our team in Limassol, Cyprus. The successful candidate will handle customer inquiries via live chat and email, ensuring prompt and empathetic responses while maintaining a high standard of customer service.
Responsibilities
- Provide customer support via live chat and email.
- Maintain a positive and empathetic attitude towards customers.
- Acknowledge and resolve customer issues efficiently.
- Stay informed on the latest product terms, offers, and features.
- Escalate complex queries to relevant departments when necessary.
- Conduct initial investigations into customer issues and queries.
- Work exclusively during night shifts from Monday to Friday.
Skills and Qualifications
- Experience: Previous experience in online customer support is required.
- Language Proficiency: Excellent written and verbal skills in German, with proficiency in English.
- Location: Must be located in Limassol, Cyprus, or willing to relocate.
- Citizenship: EU citizenship or a valid work permit for Cyprus is required.
Benefits
- Competitive salary offered with regular performance reviews.
- Opportunities for career advancement and professional development.
- A supportive and engaging work environment that values employee wellbeing.
Night Shift
Monday Friday from 01:00 09:00 (Fixed schedule, no rotations)
Note: A one-hour break is included in shift.
Reasons to Join Our Team
By joining us as a Customer Support Agent, you will be part of a forward-thinking organisation that values collaboration and innovation. You will have the chance to directly impact customer satisfaction and be rewarded with growth opportunities and a nurturing work culture.
Application Process
If you are enthusiastic about customer support and keen to utilise your language skills in a professional setting, we encourage you to apply. Please click the 'Apply Now' button to submit your CV and a cover letter detailing your experience and why you would be a great fit for this role. We look forward to welcoming a new team member who shares our commitment to excellent customer service.
- Department
- Support Roles
- Locations
- Limassol, Cyprus
About Salve.Inno Consulting
Bringing a personalized approach to connecting exceptional talent with unique opportunities. Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs. Collaboration builds a stronger, more successful future – one strategic hire at a time.
Customer Support Agent with German (Night shifts)
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