Tech Support Representative with French
We are looking for a dedicated Tech Support Representative fluent in French to join our technology-driven team. This role is perfect for individuals who excel in fast-paced environments and are committed to providing outstanding technical support. If you are passionate about enhancing customer satisfaction and offering expert assistance, this could be your ideal career opportunity.
Duties and Responsibilities
- Provide technical assistance in French to customers and in English to developers through chat and voice channels
- Troubleshoot and resolve product-related issues using MySQL
- Collaborate with team members, escalating complex cases to the development team as needed
- Respond promptly and professionally to customer inquiries, ensuring high levels of customer satisfaction
- Serve as an intermediary between customers and developers, conveying technical details clearly and accurately
Required Qualifications and Skills
- Native or fluent in French (written and spoken), with English proficiency at a minimum B2 level
- Solid understanding of MySQL
- Familiarity with Postman is an advantage
- Willingness to work in a rotating shift pattern from Monday to Friday, 07:00 AM to 07:00 PM
- High school diploma or higher
- While no prior experience is required, strong knowledge of MySQL is essential
- Tech-savvy with a passion for delivering excellent customer support
- Ability to attend a 2-week office-based training in Porto (accommodation support provided during training)
Benefits
- Competitive salary package
- Tools and guidance to help you achieve your full potential
- Option to work remotely from home
- Monthly performance bonus
- Work-from-home allowance
- Join a dynamic, multicultural team in a positive, friendly work environment
- And many other benefits!
Why Consider Joining as a Tech Support Representative
Joining our tech support team provides a unique chance to develop your technical skills and significantly contribute to customer satisfaction. We are devoted to fostering growth by equipping you with necessary tools and resources to excel and advance within our company.
Application Procedure for Aspiring Tech Support Candidates
If you have a strong commitment to providing excellent technical support and are eager to join a supportive team atmosphere, we invite you to apply. Click 'Apply Now' to submit your CV and a cover letter, sharing your experience and passion for tech support. We look forward to welcoming a committed professional to our team.
- Department
- Technical Support
- Locations
- Lisbon, Portugal, Porto, Portugal
- Remote status
- Fully Remote
About Salve.Inno Consulting
Bringing a personalized approach to connecting exceptional talent with unique opportunities. Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs. Collaboration builds a stronger, more successful future – one strategic hire at a time.
Tech Support Representative with French
Loading application form