Role Overview

We are seeking a dedicated and customer-oriented Sales Retention Agent (Hebrew-Speaking) to join our committed retention team. This role is essential in establishing and maintaining long-lasting relationships with our clients, ensuring their continued engagement and satisfaction with our services. The ideal candidate will have comprehensive knowledge of Forex markets and excellent communication skills in Hebrew and English.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships by delivering exceptional service and support.
• Develop and implement retention strategies to minimize churn and improve client loyalty.
• Monitor client accounts regularly to identify potential risks, opportunities, and areas for improvement.
• Identify upselling and cross-selling opportunities aligned with client needs and goals.
• Keep clients informed about market trends, news, and economic developments relevant to their trading activities.
• Act as the main point of contact for client issues, providing timely and effective solutions to ensure satisfaction.
• Prepare and present regular reports on retention activities, outcomes, and key performance metrics to management.
• Ensure all client interactions comply with company policies, regulatory requirements, and industry standards.

Required Skills and Experience

• Native or fluent in Hebrew (both verbal and written), with a good command of English.
• Proven experience in a similar role within the FX/Forex industry or financial services.
• Strong understanding of financial markets, Forex trading, and related products.
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively.
• Customer-centric approach with a focus on providing tailored solutions to meet client needs.
• Ability to analyze data, identify trends, and make informed decisions based on market insights.
• Strong problem-solving abilities and proactive in addressing client concerns.
• Proficient in using CRM systems, trading platforms, and other relevant software.

Benefits and Perks

• Attractive salary package with performance-based bonuses.
• Be part of a dynamic international team with a positive and friendly atmosphere.
• Assistance with relocation, including housing support and visa arrangements, if applicable.
• Opportunities for continuous professional growth and career advancement within the company.
• Dynamic and multicultural working environment in a leading Forex company.
• Regular team-building events, social activities, and company outings.
• Private medical insurance.
• Company discount card.
• And many other benefits!

Why You'll Enjoy Working With Us

As a Sales Retention Agent, you will play a crucial role in ensuring client satisfaction and loyalty, directly contributing to the company's success. We welcome candidates eager to thrive in a dynamic and rewarding sector.

Application Process

Qualified candidates are invited to submit their CV and a cover letter detailing their relevant experience and motivation to join our team. We eagerly await applications from dedicated professionals poised to make a substantive impact.

Our Diversity and Inclusion Policy

We are committed to fostering an inclusive workforce as an equal opportunity employer. We encourage applications from individuals of diverse backgrounds, ensuring that all employment decisions are made based on merit and qualifications.