Join our dynamic team as a Customer Support Agent with proficiency in Arabic. This vital role helps ensure customer satisfaction by delivering exceptional service and resolving inquiries efficiently, supporting our commitment to excellence and innovation.

Main Responsibilities

• Manage company communication channels, including chats, emails, and calls
• Identify and understand customer needs to ensure high satisfaction levels
• Respond to inquiries from new leads and clients via phone, chat, email, and portal
• Provide timely support to leads and clients within established response times
• Update CRM systems to maintain accurate records of communications and actions
• Collaborate with other departments to resolve inquiries requiring further investigation
• Follow up with clients and arrange callbacks to enhance satisfaction and results
• Work both independently and as part of a team
• Adhere to established processes and procedures

Required Skills and Qualifications

• Proven experience in customer support
• Background in Forex or Financial Markets is an advantage
• Fluency in Arabic and English (minimum B2 level), spoken and written
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong phone skills and active listening abilities
• Ability to handle pressure and meet deadlines
• Excellent communication and presentation skills
• Flexibility to work rotating shifts (morning, afternoon, night)

Benefits of Working with Us

• Competitive remuneration based on qualifications and experience
• 13th salary
• Comprehensive medical insurance plan
• Provident fund
• Access to the company’s group discount program
• Free on-site parking
• In-house fitness room with available classes
• Modern office in a central Limassol location near the highway
• Friendly and diverse work environment
• Opportunities for professional growth and development

How to Apply

If you are a dedicated professional with a passion for customer service, we invite you to apply. Please submit your CV along with a cover letter highlighting your experience and skills related to customer support. Click 'Apply Now' to seize this opportunity and start your journey with us.

Our Commitment to Diversity and Inclusion

We are an equal opportunity employer dedicated to fostering a diverse, inclusive, and equitable workplace. We welcome applications from all qualified candidates, regardless of race, gender, disability, age, sexual orientation, or religious beliefs. Our mission is to create a work culture that celebrates individuality and empowers our team members.