Join the team as a Customer Support Agent with proficiency in German. This crucial role ensures our customers receive outstanding service and support, enhancing satisfaction and fostering loyalty as we strive for excellence.

Primary Responsibilities

• Engage with customers through multiple channels (phone, email, and chat).
• Ensure a high level of customer satisfaction by delivering professional support.
• Address and resolve customer complaints, providing timely and appropriate solutions and alternatives.
• Diagnose client issues, troubleshoot, and provide solutions.
• Recognize when issues require escalation to other departments or senior representatives.
• Work collaboratively with team members to resolve or close help tickets effectively.
• Document actions taken, categorize cases, and identify potential bugs for the engineering team.
• Maintain and update all relevant administrative forms related to the role.

Skills and Qualifications

• Native or fluent German language skills (spoken and written) and proficiency in English (minimum B2 level).
• Exceptional written and verbal communication skills to convey technical information to non-technical users.
• Resourceful, resilient, and able to stay composed in all situations.
• Strong time management skills, able to meet tight deadlines with minimal supervision.
• Capable of working independently, while also being an effective team player.

Benefits

• Competitive salary based on experience, skills, and performance.
• Opportunity to join a dynamic and creative team with a positive and friendly environment.
• Access to resources and support to achieve your full potential.
• Meal allowance.
• Rotating weekly shifts with colleagues covering line hours from Monday to Sunday, 7 AM - 11 PM.
• Transportation allowance.
• Private health insurance.
• Annual performance-based bonus.
• Relocation support and assistance with accommodation.
• And much more!

Application Procedure

If you are passionate about delivering excellent customer service and eager to join an innovative team, we invite you to apply. Please submit your CV along with a cover letter detailing your experience and skills related to customer support in German. Click 'Apply Now' to embark on an exciting career path with us.

Commitment to Diversity and Equal Opportunities

We are an equal opportunity employer committed to creating a diverse, inclusive, and equitable workplace. We welcome applications from all qualified candidates, regardless of race, gender, disability, age, sexual orientation, or religious beliefs. Our commitment to diversity and equality is a cornerstone of our company ethos.