Job Overview

As an IT Support Specialist, you will be responsible for providing technical assistance to clients with service contracts, addressing a wide range of hardware, software, and network issues. You’ll use tools like TeamViewer and FreshDesk to troubleshoot and manage support tickets effectively, ensuring swift resolution and clear communication with customers. This position requires a proactive approach to problem-solving, as well as strong collaboration with various departments.

Key Responsibilities

• Address and resolve client inquiries for those with service contracts, ensuring timely support and clear communication.
• Document all support actions and solutions in the ticketing system.
• Work closely with other departments to ensure seamless support and communication.
• Test, identify, and document errors, helping to improve system functionality and customer experience.

Essential Skills and Qualifications

• Completed IT training or equivalent experience in the IT field.
• Minimum 2-3 years of hands-on experience in IT support.
  
• Strong command of PC hardware, network technology, and familiarity with ticketing and remote support tools.
• Proficient with Microsoft Windows OS and MS Office Suite.
  
• Fluent in German (C2 level).
• High service orientation and enthusiasm for learning new products/services.

Benefits and Opportunities

• Combination of office and remote workdays to support work-life balance.
• Continuous training to stay updated on new products and services.
• Equipped with the latest hardware and software to streamline tasks.
• Adaptable work planning to support personal and family needs.
• Support for commuting options (parking, e-bike, or German rail pass).
• Lunch subsidy, professional development opportunities, and flexible parental leave return options.
• Regular team-building and office events for a collaborative work culture.

Application Process

If you are enthusiastic about IT support and want to contribute to our dynamic team, we invite you to apply. Please submit your CV along with a cover letter detailing your technical experience and passion for solving IT challenges. Click 'Apply Now' to become a valued member of our support team.

Commitment to Diversity and Inclusion

We are committed to fostering a diverse and inclusive work environment. We welcome applications from all qualified candidates and provide equal opportunities for all applicants. We can arrange reasonable accommodations upon request to support your participation in our hiring process.