Role Overview

We are seeking a proactive and dedicated Customer Onboarding & Success Manager with proficiency in French or Italian to join our growing team. In this role, you will be responsible for ensuring a seamless onboarding experience for our new clients and driving customer success by fostering long-term, strategic relationships. Your ability to communicate effectively and provide exceptional customer service will be crucial in helping our clients derive maximum value from our products and services.

Key Responsibilities

• Oversee the technical onboarding process for new clients in the assigned region.
• Maintain expertise in software partner integrations to provide comprehensive client support.
• Evaluate client needs and objectives to ensure smooth integration with their systems, technologies, and infrastructure.
• Guide new clients through the onboarding journey, ensuring successful implementation and outcomes.
• Develop and maintain strong, long-term client relationships to foster lasting partnerships.
• Stay well-informed on product features, functionality, and use cases to provide expert advice and solutions.
• Manage client accounts with a focus on exceeding quarterly and annual sales targets.
• Analyze data to uncover growth opportunities and develop data-driven strategies to boost sales.
• Collaborate with marketing to produce and deliver high-quality onboarding and troubleshooting resources for clients.
• Partner with sales, product, and engineering teams to ensure alignment and drive success.
• Stay current with industry trends, competitive dynamics, and emerging technologies to provide valuable insights to clients and the sales team.

Skills and Qualifications

• At least 2 years of experience in roles such as account management, partner support, pre- or post-sales support, technical issue resolution, or client-facing technical discovery.
• Native or C1-level fluency in French or Italian, with excellent written and verbal communication skills.
• Background in online brokerage, marketplace software, IT services, or SaaS industries is preferred.
• Strong communication and presentation capabilities.
• Proficient in project management and able to manage multiple priorities effectively.
• Analytical mindset, with the ability to interpret data and make informed decisions.
• Excellent time management and organizational skills.
• Comfortable navigating both strategic and tactical responsibilities in dynamic environments.
• Resilient under pressure, able to adapt to shifting priorities and meet deadlines.

Benefits

• Competitive remuneration package reflecting experience, skills, and performance.
• An opportunity to work within a dynamic, innovative, and supportive team.
• Access to tools and guidance to maximize your potential.
• Temporary contract with the possibility of extension based on market needs.

If you are enthusiastic about customer success and ready to leverage your language skills in a dynamic environment, we invite you to apply. Click 'Apply Now' to submit your CV and a cover letter outlining your relevant experience and aspirations.

Commitment to Diversity and Inclusion

We are devoted to fostering a workplace that values diversity and embraces inclusivity. Our commitment is to cultivate an environment where all voices are respected and encouraged, ensuring equal opportunities for all team members. Join us in building a community where diverse perspectives lead to innovation and shared success.