Job Summary

Join our dynamic customer support team as a Customer Support Agent with Swedish proficiency. We are seeking individuals with strong problem-solving skills and a commitment to providing excellent customer service. If you have a passion for helping customers and a flair for communication, this is the right opportunity for you.

Key Responsibilities

• Respond to customer inquiries on a payment platform via phone, chat, and email, ensuring effective resolutions.
• Document case resolutions using the contact center tools.
• Adhere to established timelines for resolving cases and escalate priority issues when necessary.
• Collaborate with internal teams and communicate effectively with both internal and external stakeholders.
• Deliver outstanding customer experiences and meet quality standards for all interactions.
• Maintain schedule adherence and ensure timely attendance for work shifts.
• Meet performance metrics, including response time, resolution rate, and handle time.
• Contribute to process improvements and assist with ad hoc tasks to enhance client service.
• Participate in ongoing training sessions to stay updated on tools and processes.

Essential Skills and Qualifications

• Proficiency in Swedish (B2) and English (C1), both written and spoken.
• Experience in customer service (especially in outsourcing) is a plus.
• Willingness to relocate to Riga or already based in Latvia.
• EU citizenship or a valid Latvian work permit.
• Competent in typing (minimum 50 wpm at 90% accuracy).
• Positive, service-oriented, and team-focused personality.
• Problem-solving mindset with the ability to adapt to changing priorities.
• Availability to work shifts, including part-time or late hours as needed.
• Willingness to undergo a background check process.

Benefits

• Paid initial training and professional development programs.
• Flexible shifts within operating hours (07:30 AM–12:30 AM, Monday to Sunday).
• Hybrid work options (based on performance) after three months.
• Relocation assistance for those moving to Riga.
• A dynamic and diverse work environment with opportunities for growth.
• Comprehensive premium medical insurance for you and your family, covering health, dental, vision, mental health, and more.
• Work-from-home options for late shifts ending after 9 PM.
• Engaging team-building activities.
• Employment type: full-time or part-time (minimum 20 hours a week)

If you are eager to start a rewarding career in customer support and are enthusiastic about delivering exceptional service, we invite you to apply. Click 'Apply Now' to submit your CV, highlighting your relevant skills and experience.

Our Commitment to Diversity and Inclusion

We are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from individuals of all backgrounds and strive to build a diverse environment where all voices are heard.

About Us:

We are an innovative company dedicated to providing exceptional solutions and services in a thriving industry. We offer exciting opportunities for individuals who excel in dynamic, high-performance settings and value customer-oriented practices.