Position Overview

We are seeking a committed and motivated Customer Support Agent proficient in either German to join our dynamic support team. The successful candidate will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving. The role demands fluent language skills, a strong customer service orientation, and the ability to work collaboratively.

Key Responsibilities:

• Interact with customers through multiple channels, including phone, email, and chat.
• Ensure high levels of customer satisfaction by delivering professional and efficient support.
• Address customer complaints, provide timely solutions, and follow up to ensure resolution.
• Diagnose client issues, troubleshoot, and offer effective solutions.
• Escalate cases to the appropriate department or senior representatives when necessary.
• Work collaboratively with other specialists to resolve or close support tickets.
• Document actions taken, categorize cases, and report potential bugs to the engineering team.
• Maintain and update all relevant administrative records.

Requirements:

• Native or fluent in German (C1 level), with strong written and verbal communication skills.
• Proficiency in English (minimum B2 level).
• Previous experience in a similar customer support role is required.
• Preferably experienced in chat support with strong typing skills and the ability to use multiple tools in a contact center environment.
• Excellent communication skills to translate technical concepts for non-technical users.
• A resourceful, adaptable, and stress-resilient personality capable of handling challenging situations.
• Ability to meet strict deadlines with minimal supervision.
• Strong independent work ethic while also being a collaborative team player.

What We Offer:

• Competitive salary based on experience, skills, and performance.
• Fixed Monday–Friday schedule (5-day workweek).
• Life insurance coverage.
• A supportive and creative team environment with a positive work culture.
• Guidance and resources to help you reach your full potential.
• Meal allowance.
• Private health insurance.
• Annual performance-based bonus.
• Relocation assistance and support in finding accommodation.
• And much more!

Application Process

If you are an enthusiastic individual passionate about delivering exceptional customer experiences, we would love to hear from you. Please submit your CV and a cover letter outlining your experience and how you meet the job requirements.

Our Commitment to Diversity and Inclusion

Our company is dedicated to fostering an inclusive workplace that values diversity and promotes equality among all employees. We encourage applications from individuals of all backgrounds as we believe that a diverse team is key to our success and innovation.