📍 Location: Remote, hybrid or office-based (your choice!)
⚠️ Important: Candidates must reside in Portugal
🕒 Employment Type: Full-time
💰 Compensation: Competitive salary + benefits

About the Position

Join afast-growing Travel Experience team and play a key role in delivering top-tier travel support! As a Senior Travel Experience Consultant, you will directly assist users with their travel needs, ensuring seamless and stress-free experiences. From handling flight, hotel, car, and rail bookings to troubleshooting urgent issues, you’ll be the go-to expert for travelers.

In this role, you’ll also collaborate with internal teams (product, design, and engineering) to provide valuable feedback, improving our customer-facing and internal platforms. If you're a proactive problem solver with extensive GDS experience, a passion for travel, and a commitment to customer excellence, we’d love to hear from you!

Key Responsibilities

• Provide exceptional travel support via chat, calls, and emails
• Manage bookings for hotels, flights, cars, and rail while ensuring accuracy
• Assess customer needs, urgency, and preferences to provide tailored solutions
• Guide customers in using self-service options on the Navan platform and app
• Maintain strong knowledge of suppliers, destinations, and internal systems
• Ensure compliance with company and customer travel policies
• Deliver feedback to internal stakeholders to enhance processes and customer experience
• Stay updated on travel industry best practices, tools, and policies
• Participate in team meetings and training sessions to stay ahead in the industry
• Meet performance metrics, including SLAs, attendance, and quality expectations

Qualifications and Skills

• 5+ years of experience as a Travel Consultant handling air, rail, and hotel bookings (essential)
• 3+ years of experience using GDS systems (Sabre, Amadeus, or Galileo) (essential)
• Fluency in English (both written and spoken) is essential for efficient communication
• Additional fluency in French, German, Spanish, or Italian is a plus
• Strong customer service experience in a contact center or customer-facing role
• Tech-savvy, comfortable with tools like Gmail, Zendesk, Slack, and Salesforce
• Ability to multitask, troubleshoot issues independently, and resolve urgent matters quickly
• Flexibility to work rotating shifts (Monday to Sunday, between 7 AM and 11 PM)
• Empathetic, professional communicator with strong verbal and written skills

Benefits and Rewards

🌍 Be part of a dynamic, global team in a fast-paced travel industry
💼 Work remotely from anywhere in Portugal
🚀 Grow your career with ongoing training and development
💰 Competitive salary + performance-based bonuses
🛫 Impact traveler experiences while contributing to innovative platform improvements

Embark on Your Journey in Corporate Travel

Join us as a pivotal member of the business travel team where your expertise will drive extraordinary client experiences and business growth. Your role is integral in maintaining a high standard of travel management, delivering solutions that align with clients' needs.

Our Commitment to Diversity and Inclusion

We are committed to creating a diverse and inclusive workplace. We encourage applications from all suitably qualified candidates, regardless of gender identity, ethnicity, disability status, or other characteristics. Your unique perspectives will be valued and respected.