Are you fluent in Croatian and Slovenian and have a passion for providing excellent customer support? We are seeking a dedicated Customer Support Representative to join our dynamic team. If you enjoy solving problems, have strong communication skills, and have a customer-focused mindset, this role is perfect for you!

Key Responsibilities

• Handling incoming calls, emails, and chats to assist customers by resolving their queries or providing information about product features.
  
• Managing customer orders efficiently and accurately.
  
• Ensuring high customer satisfaction and contributing to strong client retention.
  
• Identifying, logging, confirming, and resolving customer complaints in a timely and effective manner.
  
• Actively suggesting improvements to enhance workflows and service quality.
  
• Following established procedures and internal guidelines.
  
• Maintaining and updating customer records and documenting interactions.
  
• Reporting recurring issues to the support team for further investigation or escalation.

Qualifications and Skills

• Native or fluent in Croatian and Slovenian (spoken and written), with a good command of English (minimum B2 level).
  
• High school diploma or equivalent qualification.
  
• Strong communication and customer relationship skills.
  
• Motivated, enthusiastic, and able to manage tasks independently.
  
• Comfortable working in a dynamic, fast-paced environment.
  
• Solid numerical reasoning and problem-solving abilities.

Benefits

• Competitive salary package.
  
• Standard working hours: 8:45 AM – 5:00 PM.
  
• Signing bonus.
  
• Comprehensive paid training.
  
• Meal allowance.
  
• Opportunities for internal career development.
  
• Exclusive discounts with selected partners.
  
• Access to employee wellbeing and support programs.

Application and Diversity Statement

Become a key part of our team as a Customer Support Representative and help ensure excellent customer experiences. We offer a platform for career growth and skill development within our company.

We are committed to a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply and strive to provide equal opportunities for everyone.