Do you excel at delivering top-notch customer support? We are looking for a dedicated Customer Support Representative proficient in Croatian and Serbian to become part of our vibrant team. If you have a problem-solving mindset, exceptional communication skills, and a focus on customer satisfaction, we want to hear from you!

Responsibilities 

• Responding to incoming phone calls, emails, and chat messages to resolve customer inquiries or provide product information.
  
• Managing and processing customer orders accurately.
  
• Enhancing customer satisfaction and loyalty through outstanding service.
  
• Ensuring all customer complaints are properly identified, documented, acknowledged, and resolved efficiently.
  
• Actively contributing ideas to improve operational processes and service quality.
  
• Following established procedures and internal policies.
  
• Keeping customer records up to date and logging all activities accurately.
  
• Highlighting recurring issues to the support team for escalation and resolution.

Qualifications and Skills

• Native or fluent proficiency in Croatian and Serbian (spoken and written), with a good command of English (minimum B2 level).
  
• High school diploma or equivalent.
  
• Strong interpersonal skills and a customer-oriented mindset.
  
• Self-motivated, well-organized, and enthusiastic approach to work.
  
• Ability to thrive in a dynamic, fast-paced environment.
  
• Solid analytical and problem-solving abilities.

Employee Benefits Package

• Competitive salary and benefits package.
  
• Working hours: 9:00 AM – 5:00 PM.
  
• Attractive signing bonus.
  
• Comprehensive, fully paid training program.
  
• Meal allowance provided.
  
• Clear path for internal career growth and development.
  
• Discounts and special offers with partner companies.
  
• Access to a wellbeing and employee assistance program.

Application Process and Diversity Commitment

Join us as a Customer Support Representative and play a crucial role in delivering outstanding customer service experiences. We provide a conducive environment for professional development and career progression.

We embrace diversity and inclusivity in our workforce. We strongly encourage candidates from all backgrounds to apply and are committed to offering equal opportunities to all employees.