Contract Type: Full-Time
Location: Valencia, Spain

Key Responsibilities

• Engage with customers through multiple communication channels including phone, email, chat, and social media
  
• Demonstrate outstanding communication abilities, such as active listening and empathy, to tailor each customer interaction
  
• Provide clear guidance to customers, helping them find the best solutions while ensuring a positive and memorable experience
  
• Recognize customer concerns and relay relevant feedback internally to support process enhancements or development
  
• Collaborate effectively with team members while also being capable of working independently
  
• Contribute to high customer satisfaction and loyalty by delivering an excellent overall service experience

Skills and Qualifications

• Native or near-native fluency in Dutch (C1 level), both spoken and written
  
• Proficient in English, with a minimum of B2 level competency
  
• Prior experience in hospitality or other customer-facing environments is preferred
  
• Strong interpersonal and problem-solving skills
  
• Ability to stay organized and efficient in a dynamic work setting
  
• Comfortable using digital tools and communication platforms

Benefits

• Opportunity to work in an international, multicultural environment
  
• Professional training and development programs provided
  
• Career growth potential within a well-established organization
  
• Supportive team atmosphere and positive work culture
  
• Competitive salary and benefits package

How to Apply for the Dutch-Speaking Customer Support Specialist Role & Our Commitment to Inclusion

We encourage applications from qualified individuals of all cultural backgrounds, identities, and abilities. To apply, submit your CV outlining relevant experience and achievements. A cover letter is optional but provides an opportunity to showcase your motivation and unique strengths for the Customer Support Specialist position.

Our company values a diverse and equitable workplace where everyone’s input is respected. We are committed to fostering inclusion and supporting your ongoing growth, well-being, and success as part of our multicultural team.