Contract Type: Full-Time
Location: Lisbon, Portugal

Key Responsibilities

• Engage with customers through multiple platforms such as phone, email, live chat, and social media channels.
  
• Deliver accurate, helpful, and professional responses to customer inquiries, ensuring alignment with company policies and service standards.
  
• Provide support on general topics, product or service details, and assist with basic troubleshooting issues.
  
• Log and maintain detailed records of customer interactions and case information using internal systems.
  
• Identify and escalate more complex or unresolved issues to relevant teams or higher-level support when needed.
  
• Work closely with internal departments and technical teams to resolve customer concerns effectively and ensure cases are closed properly.
  
• Take ownership of your assigned service ticket queue, prioritize tasks efficiently, and follow the direction provided by team leads or supervisors.
  
• Actively contribute to continuous improvement by offering constructive feedback and participating in knowledge-sharing within the team.

Skills, Competencies, and Qualifications

• Strong communication skills, both written and verbal, with the ability to explain information clearly and professionally.
  
• Previous experience in a customer service or support role is preferred.
  
• Ability to work effectively across multiple communication channels in a fast-paced environment.
  
• Comfortable using helpdesk tools, CRM systems, and other support platforms.
  
• Capable of handling multiple priorities, managing time effectively, and working both independently and collaboratively.
  
• A solution-oriented mindset with attention to detail and a focus on delivering a positive customer experience.
  
• Willingness to learn and adapt to new systems, products, and processes.

Benefits

• A collaborative and supportive team environment with opportunities for ongoing learning and development.
  
• Access to training resources to build your product knowledge and service skills.
  
• Opportunities to grow within a dynamic, customer-focused company.
  
• A culture that values innovation, teamwork, and continuous improvement.

How to Apply for the Finnish Customer Support Role & Our Commitment to Diversity and Wellbeing

We strongly encourage applications from candidates of all backgrounds, identities, and lived experiences. To apply, please send your CV highlighting relevant experience. A cover letter is optional, but provides an excellent opportunity to share what motivates you and how you can contribute to our Finnish-speaking customer support team.

We are committed to creating a diverse, equitable, and welcoming workplace. Your contributions and perspectives are valued and respected. We look forward to supporting your personal and professional growth within our international team.