Contract Type: Full-Time
Location: Lisbon, Portugal

Key Responsibilities

• Handle customer interactions across multiple channels such as phone, email, live chat, and messaging apps.
  
• Respond to common questions, provide detailed product information, and offer initial technical support where needed.
  
• Ensure all communication reflects the company’s tone of voice and adheres to established brand and service guidelines.
  
• Forward more complex inquiries or issues to the appropriate internal teams or senior-level support.
  
• Collaborate with technical personnel to effectively resolve customer service tickets.
  
• Maintain and organize your assigned support cases while following internal procedures, priorities, and team workflows.

Skills, Competencies, and Qualifications

• Proficiency in German at a native or fluent level (C2) in both spoken and written communication.
  
• Strong command of English (minimum B2 level).
  
• Excellent communication skills across all digital and voice channels, including phone, email, chat, and social media.
  
• A basic understanding of customer service best practices and the ability to follow structured processes.
  
• Ability to assist with technical issues and perform basic troubleshooting under guidance.
  
• Quick learner with the ability to adapt to new tools, software platforms, and technologies.
  
• Analytical and solution-oriented mindset with solid problem-solving skills.

Benefits

• The opportunity to work in a dynamic and international environment.
  
• Training and continuous support to develop your customer service and communication skills.
  
• Clear development paths and opportunities for internal growth.
  
• A collaborative team culture that values feedback and knowledge sharing.
  
• Competitive salary and benefits package tailored to your location and experience.

How to Apply for the German Technical Customer Support Position & Our Diversity Promise

We welcome applications from candidates of all backgrounds, experiences, and identities. Please submit your CV highlighting relevant technical support, language abilities, and experience. A cover letter is optional, but it’s a valuable space to share your enthusiasm and detail how you will contribute to our German-speaking team.

Our company is dedicated to fostering a diverse and supportive workplace. Every team member’s perspective is valued, and we strive to empower your personal and professional development. We look forward to receiving your application and supporting your growth as part of our international team.