Contract Type: Full-Time
Location: Athens, Greece

We are looking for a dedicated and service-oriented individual to join our team in providing exceptional support for a prominent retail client. This role is ideal for someone who thrives in a fast-paced, customer-focused environment and is comfortable working overnight shifts.

Key Responsibilities

• Respond promptly and professionally to incoming customer inquiries, ensuring a high-quality experience that reflects the standards of a well-known retail brand.
  
• Accurately provide information and resolve issues using internal tools, resources, and established operational procedures.
  
• On occasion, recommend relevant products or services that align with the customer’s needs and preferences, contributing to customer satisfaction and potential sales growth.

Essential Skills, Experience & Qualifications

• Fluent or native-level English (minimum C1), with excellent verbal and written communication skills.
  
• Previous experience in a customer service role is an asset, though not mandatory.
  
• Minimum educational requirement: high school diploma or equivalent.
  
• Confident using computer systems and standard software applications.
  
• Displays a professional demeanor, positive attitude, and openness to learning and adapting to new systems or procedures.
  
• Willingness and availability to work regular overnight shifts.

Benefits

• Opportunity to work with a reputable global brand in a supportive and collaborative environment
  
• Structured onboarding and continuous training to support your growth
  
• Competitive salary and potential for performance-based incentives
  
• Possibility of career development within the organization
  
• Access to employee well-being programs and additional benefits based on location

How to Apply for the Customer Service Representative Opportunity & Commitment to Diversity

We value applications from individuals of all backgrounds, experiences, identities, and abilities. Please submit your CV outlining your customer service or client-facing experience, alongside a summary of your skills and what motivates you to join our customer support team. A cover letter is optional and provides an ideal space to share how your unique perspective will contribute to our commitment to service excellence and inclusion.

Our company is dedicated to creating a diverse, supportive, and empowering workplace where every voice is heard. Join us remotely from anywhere within the UK and help shape the future of customer service as part of our vibrant, international team.