DUTIES AND RESPONSIBILITIES:

• Lead and coordinate local Center of Excellence (CoE) teams covering Quality Control, Training, and Workforce Management (WFM).
• Apply global frameworks, methodologies, and tools at the hub level, tailoring them to suit local requirements.
• Ensure that CoE functions meet company KPIs, SLAs, and compliance criteria.
• Track and report local performance metrics aligned with global standards.
• Promote process enhancements and operational excellence across all CoE areas.
• Manage local deployment of QA systems, onboarding processes, and workforce planning solutions.
• Encourage close cooperation between CoE teams and Line Operations to enhance service delivery.
• Foster a culture of responsibility and ongoing improvement through coaching and performance reviews.
• Maintain adherence to company policies, health and safety rules, and ISO standards.
• Serve as the hub’s representative during audits, global calibration meetings, and knowledge exchange sessions.
• Protect the confidentiality of sensitive operational data and systems.

REQUIREMENTS:

• At least 5–7 years of leadership experience in Quality, Training, or Workforce Management, preferably in iGaming or other fast-moving service sectors.
• Demonstrated success leading cross-functional teams and working within matrixed organizations.
• Solid knowledge of global standards and the ability to adapt them locally.
• Bachelor’s degree mandatory; Master’s degree preferred (such as MBA, M.Ed., Operations, Business).
• Certifications like Six Sigma, ISO, LMS management, or WFM tools are a plus.
• Strong analytical abilities, operational rigor, and a focus on continuous process improvement.
• Excellent leadership, communication, and stakeholder engagement skills.
• Fluency in English and Serbian, both written and spoken.
• Experience with workforce optimization, training assessment, or ISO-aligned QA systems is advantageous.
• Familiarity with analytics software, LMS platforms, or WFM applications is helpful.

BENEFITS:

• Competitive salary package based on experience, abilities, and results.
• Work in a vibrant international environment with a positive team culture.
• Access to career development guidance and resources.
• Paid training opportunities.
• Performance-related bonuses.
• Private health coverage.
• Complimentary gym membership.
• Referral incentives.
• And many additional perks!

Diversity, Equity, and Inclusion Statement

We believe in the value of diverse perspectives and we are committed to building an inclusive environment for all team members. Applications are warmly welcomed from all backgrounds, identities, and experiences. Success in this role is shaped by your talent, ambition, and dedication—not by prior privilege.

How to Apply — Lead as Head of Hub CoE

If you are ready to accelerate your leadership career and help drive world-class operational excellence in healthcare technology, apply today. Tell us how your experience and vision can shape the future of our Hub Centre of Excellence and our mission to transform clinical trials and health technologies for good.