Location: Santos district, Lisbon, Portugal (on-site)
Employment: Full-time, Monday–Friday, 07:30–17:00

Role Overview

We’re excited to offer a fantastic career opportunity for a German + English Speaking Customer Support Specialist in Lisbon with a world-leading global employer known for its award-winning workplace culture and focus on professional development. In this role, you’ll support professionals in insurance and risk management, assisting policyholders with queries related to health insurance benefits, reimbursements, and policy details. Your work will ensure exceptional service delivery and accurate record-keeping, making a real difference to our customers.

Key Responsibilities 

• Handle incoming inquiries from policyholders via phone and email in German and English.
• Provide accurate and timely support regarding insurance benefits, reimbursements, and policies.
• Maintain detailed and up-to-date records in line with company processes.
• Escalate complex issues when needed to ensure efficient resolution.
• Identify opportunities to improve processes and enhance the customer experience.

Qualifications

• Fluent in German and English (written and spoken).
• Strong interpersonal, communication, and problem-solving skills.
• Previous experience in customer service, insurance, or advisory roles is a plus.
• Comfortable managing multiple queries simultaneously and prioritising effectively.
  
  What’s on Offer
• Competitive salary with language and performance bonuses.
• Meal allowance and holiday bonuses.
• Medical and dental coverage after initial employment period.
• Relocation support, including assistance with flights, accommodation, and local paperwork.
• Fully paid training and a Portuguese unfixed-term contract.
• Opportunity to grow within a global leader in customer experience management while living in vibrant Lisbon.

Diversity & Inclusion

We are committed to creating a culture that values diversity, equity, and inclusion. Applications are welcome from individuals of all backgrounds, identities, and experiences. Your skills, ideas, and drive to succeed matter most.

How to Apply

If you are passionate about lead generation, fluent in German, and eager to make an impact with a forward-thinking international company, we invite you to apply. Submit your CV and a brief motivation in English or German outlining your relevant experience.