Location: Szczecin, Poland – On-site
Employment: Full-time, shifts Mon–Sun
Contract: UoP (Labour contract)

Banking Customer Care Specialist – German Speaking Role Overview

We’re looking for a Banking Customer Care Specialist (German-speaking) to join a leading BPO in the banking industry. In this role, you’ll provide front-line support for banking customers, resolving queries and ensuring an excellent service experience. If you enjoy helping people and have strong communication skills, this is your chance to build a career in a dynamic and supportive environment.

Responsibilities – German Language Focus

• Assist customers with banking-related questions and issues.
• Identify solutions and deliver professional support.
• Build positive relationships with clients.
• Collaborate with the team to meet service goals.

German Customer Service Specialist – Required Skills & Qualifications

• Fluent German (B2+/C1) and strong English skills.
• Excellent communication, problem-solving, and interpersonal skills.
• Team-oriented, proactive, and willing to learn.

What We Offer

• Stable employment with career growth opportunities.
• Health and wellness benefits, including medical coverage and sports programs.
• Fun workplace activities: themed events, team gatherings, and seasonal celebrations.
• A vibrant and supportive work culture where your contributions are valued.
• Relocation support, including assistance with flights, accommodation, and local paperwork.

Diversity & Inclusion in Banking Customer Support Jobs

We are dedicated to creating a workplace that reflects the diversity of our customers and the communities we serve. All qualified applicants, regardless of background, identity, or experience, are encouraged to apply. Your unique strengths and perspectives are cherished here.

How to Apply for German Banking Customer Care Positions

Are you motivated by helping others, fluent in German, and ready to contribute to a leading European banking group? We invite you to submit your CV and a brief cover letter in either English or German detailing your relevant experience and motivation to join us.