Location: Gdańsk, Poland – On-site
Employment: Full-time or part-time after training, flexible shifts (Monday–Sunday)
Contract: Labour contract (Umowa o Pracę, UoP)

Customer Support Careers with German – Role Overview

Customer Support Careers with German – Role Overview
Join us as a Customer Support Specialist (German-speaking) and be the first point of contact for our customers. You will provide timely and professional assistance across multiple channels, ensuring smooth booking and travel experiences. We are looking for communicative, empathetic individuals who are passionate about helping others and delivering exceptional service.

German-Speaking Customer Support Representative – Main Responsibilities

• Respond to customer inquiries via phone, email, and chat in German and English.
• Understand customer concerns and provide accurate information or solutions.
• Escalate complex issues to the appropriate departments for resolution.
• Maintain detailed records of customer interactions according to company guidelines.
• Contribute ideas to enhance the customer experience and improve internal processes.
• Collaborate with team members to achieve service delivery targets.

Required Qualifications – Customer Service Jobs in German

• Fluent in German (B2+/C1) and proficient in English (minimum B2).
• Excellent communication, active listening, and problem-solving skills.
• Customer-focused, empathetic, and solution-oriented mindset.
• Highly organised, adaptable, and eager to learn.
• Previous customer support experience is an advantage but not required.

Benefits – Working in German Customer Support

• Competitive salary package with performance bonuses.
• Health, wellness, and medical coverage.
• Paid training and opportunities for professional growth.
• Participation in team events, celebrations, and a positive workplace culture.
• Relocation support, including assistance with travel, accommodation, and local administration for those moving to Gdańsk.

Diversity and Inclusion in German Customer Support Roles

We foster a diverse and inclusive work environment where everyone’s uniqueness is valued. Applications are welcome from all qualified individuals, regardless of background, identity, or experience. Your perspective and potential are important to us.

How to Apply for German-speaking Customer Support Positions

Ready to join our friendly and dynamic team? If you are fluent in German and enthusiastic about delivering outstanding customer service, please send your CV and a short cover letter in English or German, describing your relevant skills and motivation for joining us.