Location: Szczecin, Poland – on site

Employment: Full-time, shifts Monday–Sunday, 07:00–22:00

Back Office Customer Support Specialist with German – Position Overview

Back Office Customer Support Careers with German – Role Overview
Join us as a Back Office Customer Support Specialist (German-speaking) and support one of the world’s leading e-commerce retailers. In this role, you will deliver high-quality, email-based support to German customers, helping resolve queries, process requests, and ensure excellent service standards. This is a great opportunity to build a career in a supportive and international work environment.

Main Tasks – Back Office Support Jobs with German

• Respond to customer queries via email in German.
• Investigate and resolve customer complaints with accuracy and empathy.
• Process refunds, adjustments, and GDPR-related requests.
• Maintain accurate records and ensure compliance with service quality standards.
• Contribute to continuous improvement of processes and customer experience.

Required Skills & Qualifications – German Back Office Specialist

• Fluent in German (C1).
• Strong written communication and problem-solving skills.
• Typing speed of 150+ keystrokes per minute.
• High attention to detail, emotional resilience, and ability to manage sensitive information.

Benefits – Why Join Our German Support Back Office Team?

• Comprehensive benefits package, including medical coverage, sports programs, and life insurance.
• Professional development opportunities through mentoring and career programs.
• A collaborative workplace culture with regular team events and social activities.
• Hybrid work model available after initial training and onboarding period.

Diversity & Inclusion in German Back Office Customer Support

We are committed to creating an inclusive, diverse workplace where everyone is valued and empowered. We encourage applications from candidates of all backgrounds, identities, and experiences. Your unique perspective is important to our team’s success.

Application Process – German-speaking Back Office Customer Support

Are you fluent in German, passionate about top-quality support, and ready to advance your career in a growing international company? We invite you to send your CV and a short cover letter (in English or German), outlining your skills and motivation for joining our back office team.