Location: Porto, Portugal
Employment Type: Full-time
Work model: On-site

We are seeking a service-oriented and reliable professional to provide high-quality support to business clients across multiple communication channels. If you are fluent in foreign languages and English, and you enjoy problem-solving in a fast-paced, international environment, this role could be a great fit for you.

Key Responsibilities

• Review various content types, including videos, news articles, images, political advertisements, and social media profiles.
  
• Evaluate content based on factors such as age-appropriateness, level of violence, sexual themes, and political transparency.
  
• Apply content policies consistently to digital material and follow established handling procedures.
  
• Detect subtle differences in the meaning of digital communication and enforce the client’s terms of use accurately.
  
• Participate actively in employee assistance programs, reporting initiatives, and training to promote personal and community well-being.
  
• Escalate issues through appropriate channels when necessary to maintain performance standards and meet required KPIs.
  
• Follow security protocols, maintain confidentiality, and adhere to project requirements in all aspects of the role.
  

Essential Skills, Qualifications & Experience

• Native or fluent proficiency in French, Spanish, Italian or German (C2 level) both spoken and written; fluent in English (C1 level).
• Minimum education: High School diploma.
• Stable and consistent employment history.
• Excellent interpersonal skills and a cooperative team attitude.
• Ability to perform well in fast-paced environments with strong multitasking capabilities.
• High attention to detail and precision when managing customer information.
• Strong problem-solving skills, critical thinking, and the ability to work independently.
• Friendly, professional, and proactive in delivering customer service.
• Experience in sectors like retail, banking, or general customer support is advantageous.
• Willingness to work rotating shifts and full-time on-site schedules.
• Flexibility and adaptability to evolving procedures, technologies, and customer demands.

Benefits

• Chance to join a leading global brand in travel and tourism.
• Work schedule includes Monday through Sunday with 24/7 rotating shifts.
• Competitive pay with incentives based on performance.
• Opportunities for career advancement within the BPO sector.
• Supportive and collaborative workplace culture.
• Access to exclusive travel benefits and discounts.

How to Apply – Multilingual Customer Service Careers

We actively encourage applications from candidates of all backgrounds, identities, and abilities. Please submit your CV highlighting your language skills, relevant customer service experience, and a short summary of your career ambitions. A cover letter is optional but gives you the opportunity to share your passion for customer excellence and teamwork.

Our Commitment to Diversity and Inclusion

Our company is dedicated to fostering a diverse, empowering, and respectful workplace where every team member is valued. Join us as a Customer Service Representative and help shape the future of international customer engagement as a key member of our Cambridge-based team.