Location: Sofia or Plovdiv, Bulgaria
Work model: Hybrid (3 days from home, 2 days in the office per week)
Employment type: Full-time
Compensation: Competitive base salary + performance-based bonus

About the Role

We’re looking for motivated and customer-focused individuals to join our Technical Customer Support team. You will be the first point of contact for users, ensuring exceptional service while also helping customers discover the full value of our products and solutions.

DUTIES AND RESPONSIBILITIES:

• Deliver outstanding customer service over the phone in line with company standards
• Provide clear and timely follow-up to customer requests and cases
• Educate customers about relevant products and services, identifying opportunities to upsell where appropriate
  
• Accurately log and update all interactions and activities in the company’s database
• Use specialized tools and software to resolve queries and support internal systems
  

REQUIREMENTS:

• Proficiency in English (spoken and written)
• Strong communication skills with a positive, customer-first attitude
• Genuine motivation and enthusiasm for helping others
• Patience, empathy, and excellent interpersonal skills
• Confidence in troubleshooting and problem-solving
• Ability to thrive in a fast-paced, dynamic environment
• Strong computer literacy and ability to multitask across different systems
• Great time management and organizational skills
• Team spirit combined with self-discipline, confidentiality, and attention to detail
• Previous experience in customer service or communication roles is an advantage
  

BENEFITS:

• Attractive remuneration package tailored to experience and performance
• Performance bonuses and additional rewards
• Paid training (19 working days, Monday-Friday, 10:00–18:30)
• Hybrid work model (2 days in the office, 3 days from home)
  
• Food vouchers and additional perks
• Supportive and friendly team environment with opportunities to grow and develop
  
• Flexibility to choose between a 4 or 5-day work week 
  
• Option 1: 5 days/week, 8-hour shifts
• Option 2: 4 days/week, 10-hour shifts
• Shifts scheduled between 10:00-23:00

Diversity, Inclusion and Equal Opportunities Statement

We believe that diverse perspectives make us stronger. Applications are encouraged from people of all backgrounds, identities and experiences. We are committed to creating a positive, inclusive work environment where everyone is empowered to thrive and do their best work.

How to Apply

If you are fluent in German and English, thrive on driving sales growth, and want to help transform healthcare technology, we want to hear from you. Apply now to help shape the future of clinical trials and join a mission-driven, innovative team.