Position: Air Travel Consultant with German (Entry level, no experience required!)
Location: Brno, Czech Republic (on-site) or fully remote from Czech Republic
Employment Type: Full-time
Salary: Competitive salary + performance bonuses & premiums after 3rd month

IMPORTANT: For this particular role, a motivational letter is required as part of the application process. Please include a PDF file with your application outlining why you are interested in this position, your motivation to work in the travel industry, brief of any relevant experience you might have and your motivation to move to Czech Republic or Brno in particular of you would like to work on-site (if applicable).

Responsibilities

• Be the first point of contact for customers via inbound calls in German and English.
• Assist with reservations, cancellations, check-in, policies and travel guidance.
• Accurately record customer interactions in internal systems.
• Provide timely, friendly and professional solutions while meeting quality and KPI standards.
  

Required Skills and Experience

• Fluent German (B2+) and English (B2+), spoken and written.
• Willingness to relocate to the Czech Republic (or already residing there).
• Strong computer literacy.
• Customer-oriented, positive and stress-resilient personality.
• Flexibility to work rotating shifts, including nights, weekends and holidays.
  

Benefits

• Relocation support: company accommodation or reimbursement (first 2 months) + travel cost reimbursement up to €200 gross + Czech SIM card on arrival.
  
• Fully paid training (note: no time off during training period).
  
• Meal allowance + Multisport card + contribution to language courses.
  
• 22 days’ vacation after probation; 25 days after 3 years.
  
• Public health & social insurance.
  
• Full-time job with possibility of going part-time after 6 months, if the KPIs are met
  
• Rotating shifts: Monday-Sunday, 07:00-22:00.
  

Our Commitment to Diversity and Inclusion

We actively encourage applications from all backgrounds, identities, and experiences. Our workplace is respectful, open, and supportive, your individuality and talent matter most. We celebrate diversity and are committed to equity in recruitment, development, and day-to-day work.

How to Apply

If you are passionate about travel, enjoy helping others, and speak both German and English proficiently, we want to hear from you. Submit your application demonstrating your customer service expertise, travel industry skills, and motivation to deliver outstanding experiences. Take off with us and help travellers explore the world with confidence and ease.