Position: IT Support Specialist
Location: On site, Bucharest
Employment Type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide first- and second-level technical support for hardware, software, and network issues via email, phone, and ticketing systems, escalating more complex problems as necessary.
• Monitor, maintain, and troubleshoot network devices including routers, switches, firewalls, and wireless access points to ensure high availability and optimal performance.
• Assist with the setup, configuration, and upkeep of IT equipment such as computers, printers, servers, and storage devices, replacing or repairing faulty components when needed.
• Install, configure, update, and maintain software on Windows and Linux systems, ensuring compatibility and licensing compliance.
• Support network tasks including connectivity troubleshooting, IP configuration, and maintenance of network hardware.
• Manage user accounts, groups, and permissions within directory services like Active Directory.
• Aid in server, virtualization platform, and storage system administration and maintenance.
• Coordinate with ISPs or external vendors for connectivity or technical support issues.
• Respond promptly to incidents in line with service level agreements (SLAs).
• Document resolutions, maintain knowledge bases, and share best practices among team members.
• Stay updated on industry trends, emerging technologies, and relevant certifications to enhance skills and team contributions.

REQUIREMENTS:

• Native or fluent English (C1), with strong written and verbal communication skills.
• Minimum 3 years’ experience in IT support, including network and systems administration on Windows and Linux platforms.
• Strong networking knowledge (TCP/IP, DHCP, DNS, VPN, routers, switches, firewalls) and network troubleshooting experience.
• Proficiency with Windows Server, Active Directory, Group Policy, and scripting (e.g., PowerShell).
• Hands-on experience with Linux systems (Ubuntu, CentOS, Red Hat), including system configuration and basic shell scripting.
• Familiarity with virtualization (VMware, Hyper-V) and virtual machine management.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Customer-focused, professional, with a positive attitude and effective support delivery.
• Team player willing to collaborate and share knowledge.
• Strong organizational skills including documenting processes and solutions clearly.
• Experience with helpdesk or ticketing systems is a plus.
• Availability for flexible shifts including nights, weekends, and holidays.

BENEFITS:

• Performance-based bonuses.
• Paid training on company tools, standards, and workflows.
• Private health insurance and wellness perks including gym membership eligibility after a probation period.
• Career development opportunities within a fast-paced, global tech-driven organization.

Our Commitment to Diversity, Equity, and Inclusion in IT Support

We are committed to building a diverse, equitable, and inclusive workplace that values every team member’s skills and perspectives. All suitably qualified applicants will be considered, regardless of gender, ethnicity, age, disability, or background. We believe our strength in IT support comes from our differences and shared commitment to excellence.

How to Apply for the IT Support Specialist Position

If you are passionate about IT support, problem-solving, and enabling great user experiences, we encourage you to apply. Please submit your CV and a brief covering letter highlighting your most relevant IT support experience and your motivation for joining our innovative team. Join us to advance your IT career and play a vital role in powering our digital workplace.