📍 Location: Lisbon, Hybrid
🕒 Employment Type: Full-time

Are you ready to step up and inspire a team of support professionals in a thriving technology environment? We’re seeking a driven, empathetic, and organised individual to join us as a Tech Support Team Leader (German-speaking). In this hands-on leadership role, you will combine your passion for excellent customer service with your skills in team coaching, process optimisation, and technical troubleshooting. Guide our German-speaking support team to deliver outstanding service and drive continuous improvement in a collaborative hybrid setting.

DUTIES AND RESPONSIBILITIES:

• Lead, support, and inspire a team of technical support specialists.
• Manage daily operations to consistently meet service targets such as response times, resolution rates, and customer satisfaction.
• Act as the escalation point for resolving complex technical issues involving software, hardware, or product usage.
• Conduct regular coaching sessions and individual meetings to improve team performance and develop skills.
• Collaborate with training and quality assurance teams to identify performance gaps and implement enhancements.
• Compile and present performance reports and insights to management.
• Foster a culture centered on customer satisfaction, quality, and ongoing improvement.

REQUIREMENTS:

• Native or fluent in German (C1) with strong written and spoken skills; proficient in English (minimum B2).
• Previous experience in a supervisory or leadership position in technical support or customer service.
• Knowledge of technical products or solutions, such as consumer electronics or software platforms, is a plus.
• Proven ability to manage team performance and encourage engagement.
• Excellent interpersonal, communication, problem-solving, and organizational skills.
• Flexibility to work varied hours, including evenings and weekends if necessary.

OFFER:

• Daily lunch vouchers valued at 10.20 EUR.
• Transportation support with a 40 EUR allowance or access to a company shuttle.
• Additional paid day off for birthdays.
• Career development guidance and resources to help reach professional goals.

Your Next Step – Grow as a German Tech Support Team Leader

Take the lead in shaping exceptional service experiences across Europe. In this rewarding position, your leadership will empower your team, delight customers, and play a pivotal role in our company’s continued growth. Join a welcoming, fast-paced workplace where your talent and dedication truly matter.

Diversity, Equity & Inclusion Statement

We celebrate diversity and are committed to creating an inclusive and equitable workplace for all. We encourage applications from all talented individuals, regardless of gender, ethnicity, disability, age, sexual orientation, or background. Bring your unique strengths and help us build a tech community that is accessible to everyone.