📍 Location: Remote (from Portugal)
🕒 Employment Type: Full-time

Are you looking to launch your career in customer service while working remotely? We are seeking a dedicated and empathetic Customer Service Advisor (Dutch-speaking) to support customers across Europe from the comfort of your home. Join an engaged, multicultural team and bring your passion for customer satisfaction to a fast-growing technology brand. As a Customer Service Advisor, you will play a vital role in shaping positive customer experiences and supporting our reputation for outstanding service.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Assist with product information, orders, deliveries, and returns.
• Provide guidance on account access, payments, and loyalty programs.
• Troubleshoot and resolve common issues with professionalism and empathy.
• Document interactions in the system and follow up where needed.
  

Requirements

• Fluency in Dutch (C1/C2) and good command of English (B2)
• Strong communication and problem-solving skills.
• Ability to work full-time in a structured schedule.
• Basic computer skills and willingness to learn new systems.
• Previous customer service experience is an advantage but not essential.
• Permanent work authorization in Portugal.

Offer

• Remote work from anywhere in Portugal.
  
• Competitive base salary with language and performance bonuses.
• Paid training and career development opportunities.
• Meal allowance and regular loyalty bonuses.
• Private medical and dental insurance after 6 months.
• 22 days of annual leave plus public holidays.
• Relocation support (flight reimbursement, accommodation assistance).

Your Growth Journey Starts as a Remote Customer Service Advisor

Be part of an energised, collaborative team where your contribution directly impacts customer happiness. As a Remote Customer Service Advisor (Dutch-speaking), you will help build trust, loyalty, and a superior brand experience for customers in the Netherlands and across Europe. Take the next step in your career and join a workplace where your unique talents are celebrated and nurtured.

Our Commitment to Diversity and Inclusion

We are devoted to creating an accessible and inclusive workspace for every team member. Applications from all qualified individuals are encouraged, regardless of gender, ethnicity, disability, age, sexual orientation, or background. Bring your individual strengths and help us deliver excellent customer experiences to all.