Location: Limassol, Cyprus (Hybrid)
Employment Type: Full-time, Permanent

Join our rapidly growing team as a Client Services Officer supporting clients in the fast-paced Foreign Exchange (FX) sector. In this client-facing position, you will be responsible for delivering excellent service, resolving queries, and supporting clients throughout their FX trading journey. If you are passionate about financial markets and client satisfaction, and thrive on building strong, professional relationships, this could be your next career step. 

DUTIES AND RESPONSIBILITIES

• Respond promptly and professionally to client inquiries across multiple channels, including live chat, email, and phone
• Act as the primary contact linking clients with internal teams to ensure effective resolution of issues
• Support clients with account verification and compliance procedures, providing accurate guidance on account management, product use, and platform features
• Diagnose and resolve client problems such as login issues, navigation challenges, or technical difficulties, offering guidance on available tools and resources
• Promote client retention by offering tailored support, reactivating inactive clients, and nurturing long-term relationships

REQUIREMENTS

• Fluent in English (C1) with strong written and spoken communication skills
• At least 1 year of experience in customer support, client services, or sales within a regulated industry
• Solid knowledge of financial products or related technical platforms is preferred
• Bachelor’s degree or equivalent qualification
• Detail-focused with excellent organizational and communication abilities
• Proficient in Microsoft Office and common workplace software
• Professional, self-driven, and a cooperative team player with a positive, proactive approach
• Willingness to work flexible shifts, including public holidays, as needed

BENEFITS

• Opportunities for career advancement in a fast-paced, global company
• Competitive salary with bonuses based on performance
• Option to work remotely on afternoon shifts for 1-2 weeks per month
• Access to professional training and development programs
• Comprehensive health insurance coverage
• Regular team-building events and company social activities
• Participation in savings plans and welfare programs
• Extra perks including birthday and loyalty bonuses, wellness, and lifestyle benefits

Our Commitment to Equality, Diversity, and Inclusion

We are committed to equal opportunity and welcome applications from all qualified individuals, regardless of gender, background, age, disability, sexual orientation, or ethnicity. We value diversity and are proud to foster an inclusive working environment within the Turkish market.

How to Apply for the Client Services Officer Role

Motivated to deliver excellence in client support for the FX industry? Please submit your current CV (and cover letter if desired) describing your relevant experience and how you can help enhance our clients’ experience. We look forward to hearing from professionals dedicated to outstanding client service in Turkey.