Join a growing fraud prevention team to play a vital role in protecting businesses and customers from fraudulent activities in the fast-paced travel and tourism sector. As a service-driven multilingual professional, you will use your expertise in either French or German, alongside English, to investigate, detect, and resolve suspicious transactions while delivering exceptional support to our clients across various communication channels. If you have a keen eye for detail and thrive in dynamic international environments, we welcome your application.

Key Responsibilities

• Provide timely, professional support to business clients and customers via phone, email, and chat, focusing on fraud detection and prevention.
• Review and investigate flagged transactions or account activities, following internal protocols and regulatory requirements.
• Verify the identity of customers and validate transaction authenticity using established procedures.
• Document and escalate potential fraud cases appropriately for further review or action.
• Communicate investigative findings and tailored solutions to affected customers and resolve fraud-related issues promptly.
• Update internal records accurately for all fraud investigations and resolutions.
• Collaborate with your team to share best practices, support operational goals, and continuously improve fraud monitoring processes.
• Stay informed of the latest fraud typologies, tools, and best practices in fraud risk management.

Essential Skills, Qualifications & Experience for Fraud Activity Roles

• Native or fluent proficiency in French or German (C1-C2) both spoken and written, plus strong command of English (B2/C1 level).
• Minimum requirement: High School diploma or equivalent.
• At least one year of customer service, fraud prevention, risk analysis, or a related field experience with proven reliability.
• Stable employment record demonstrating attention to detail and integrity.
• Excellent analytical and communication skills with the ability to explain complex issues clearly.
• High level of discretion, sensitivity to confidential information, and professional conduct at all times.
• Proven problem-solving abilities, critical thinking, and initiative in high-pressure situations.
• Familiarity with anti-fraud tools, case management systems, or automated customer support platforms is a plus.
• Ability to adapt quickly to changing technologies and evolving fraud trends.
• Team-oriented mindset, readiness to share insights, and commitment to continuous learning.

Career Benefits in Fraud Activity Analysis

• Be part of a leading, reputable global travel and tourism organisation.
• Attractive, competitive salary with performance-based incentives.
• Opportunity for internal mobility and career advancement within the fraud and risk management or BPO sectors.
• Inclusive, collaborative, and supportive team culture.
• Exclusive access to travel industry discounts and benefits.

Application Process – Fraud Prevention and Multilingual Careers

We strongly encourage individuals from all backgrounds and identities to apply for this opportunity. Please submit your CV showcasing your language proficiency, relevant customer service and/or fraud investigation experience, and career aspirations. A cover letter is optional, but offers a chance to highlight your passion for fraud prevention and teamwork.

Our Diversity & Inclusion Promise

Our organisation is dedicated to creating an environment that celebrates diversity and enables everyone to thrive. Join our Cambridge-based fraud activity team and shape the future of secure, trustworthy international customer engagement.