📍 Location: Leudelange, Luxembourg
📝 Contract type: Permanent (CDI)

We are looking for a Partner and Client Services Officer to strengthen our team dedicated to client retention and contract management. In this role, you will be the main point of contact for our partners and clients, ensuring smooth handling of contracts and providing high-quality service with a focus on the German market. Depending on your language skills, you may also support other markets such as France, Belgium, and the Netherlands.

Key Responsibilities

• Act as the central point of contact for partners and clients (e.g., brokers, asset managers, banks) throughout the contract lifecycle.
  
• Handle inbound requests and inquiries related to ongoing cases.
  
• Build and maintain strong professional relationships with partners.
  
• Manage contracts across all transactions (new business, buybacks, fund switches, etc.).
  
• Work with internal and external funds.
  
• Handle complex and non-standardized cases.
  
• Collaborate closely with internal departments such as AML, KYC Office, Asset Controlling, Wealth Planning, Accounting, and Sales to ensure quality and timely processing.
  
• Collect, identify, and proactively formulate client and partner needs, offering appropriate solutions.
  
• Work with digital processes and contribute to their continuous improvement.
  
• Actively participate in projects aligned with company strategy (e.g., process optimization, quality improvement, database analysis).
  

Requirements

• Bachelor’s degree in Economics, Management, Finance, or a related field.
  
• At least 3 years of professional experience, ideally in customer retention and contract management within the financial or insurance sector.
  
• Native German speaker with fluent French and English (C1), knowledge of Dutch will be an asset.
  
• Strong organizational skills with the ability to work independently and proactively.
  
• Excellent communication and relationship-building abilities.
  

Offer

• Up to 2 days of remote work per week (within legal limits for cross-border employees).
  
• 13th month salary.
  
• Meal vouchers.
  
• Employee discounts on insurance products (up to 40%).
  
• Supplementary pension plan from day one.
  
• 35.5 days of annual leave.
  
• Flexible working hours (between 6:00 and 22:00).
  
• Flex office setup.
  
• Health, wellness, and sustainability program (ergonomic advice, massages, healthy meals, meditation, sports, cultural and leisure clubs).
  
• Health insurance for employees and their families.
  
• Occupational and non-occupational accident insurance.
  
• Social events (after-works, staff parties, clubs and associations).
  
• Paid learning time during working hours.
  
• Development and training programs updated 3 times per year.
  
• Job shadowing opportunities.
  
• Internal mobility opportunities.
  

We value diversity in our workforce and welcome applications from all qualified individuals regardless of gender, background, disability, or age.