We are looking for a German-speaking Partner Support Representative to join our growing team. In this role, you will be the first point of contact for our partners, providing assistance via email, chat, and phone. You will handle inquiries, resolve issues, and ensure a seamless partner experience by delivering timely, professional, and solution-oriented support.

Key Responsibilities

• Act as the primary contact for German-speaking partners, ensuring all queries are resolved promptly and professionally.
  
• Provide assistance via email, live chat, and phone across a variety of topics including account management, product navigation, and troubleshooting.
  
• Collaborate with internal teams (e.g., Sales, Product, Technical Support) to escalate and resolve more complex cases.
  
• Accurately document partner interactions and maintain updated records in the CRM system.
  
• Monitor and follow up on open cases to ensure timely resolution.
  
• Contribute to process improvements and knowledge base documentation to enhance the support experience.
  
• Maintain a strong understanding of our products and services to provide accurate and effective support.
  

Essential Skills, Qualifications & Experience for Fraud Activity Roles

• Native or fluent proficiency in German (C1-C2) both spoken and written, plus strong command of English (B2/C1 level).
• Prior experience in customer support, partner support, or client-facing role preferred.
  
• Excellent communication skills with a professional and empathetic approach.
  
• Strong problem-solving abilities and attention to detail.
  
• Comfortable working with support systems, CRM tools, and ticketing platforms.
  
• Ability to work independently and as part of a team in a fast-paced environment.
  

Career Benefits 

• Be part of a leading, reputable global organisation.
• Attractive, competitive salary with performance-based incentives.
• Opportunity for internal mobility and career advancement.
• Inclusive, collaborative, and supportive team culture.
• Exclusive access to travel industry discounts and benefits.

Application Process – Fraud Prevention and Multilingual Careers

We strongly encourage individuals from all backgrounds and identities to apply for this opportunity. Please submit your CV showcasing your language proficiency, relevant customer service experience, and career aspirations. A cover letter is optional, but offers a chance to highlight your passion for fraud prevention and teamwork.

Our Diversity & Inclusion Promise

Our organisation is dedicated to creating an environment that celebrates diversity and enables everyone to thrive. Join our Cambridge-based fraud activity team and shape the future of secure, trustworthy international customer engagement.