Location: Barcelona, Spain (on-site)
Start Date: 3rd November
Contract Type: Full-time, permanent

About the Role

We are looking for enthusiastic and customer-focused professionals to join an international automotive project in Barcelona. This is an exciting opportunity to represent a premium automotive brand, supporting customers throughout their entire journey - from initial interest to after-sales follow-up.

The role combines customer service, product guidance, and relationship management rather than hard sales. You’ll work with warm leads, helping them explore vehicle options, book test drives, and receive post-visit care, ensuring every interaction feels premium.

Main Responsibilities

• Manage incoming warm leads and understand customer needs and preferences.
• Support customers from inquiry to test-drive booking and post-appointment follow-up.
• Coordinate with dealerships to ensure smooth scheduling and a seamless experience.
• Share detailed product knowledge in a consultative and engaging manner.
• Record all customer interactions in the CRM system and maintain up-to-date information.
• Gather feedback after test drives and assist customers with the next steps.
• Promote brand loyalty and maintain the highest level of customer satisfaction.

Key Requirements

• Fluency in one of the following languages - French or Dutch or Flemish Dutch and French bilingual specialists (C1/C2) and fluency in English (B2).
• Previous experience in Customer Service, Sales Support, or Account Management, ideally within the automotive, retail, or luxury sector.
• Excellent interpersonal and communication skills with a consultative approach.
• Organized, proactive, and detail-oriented mindset.
• Must be available to work on-site in Barcelona.

Benefits 

• Competitive base salary + commission (up to 3000EUR yearly) on completed test drives and confirmed sales.
• Comprehensive benefits package.
• Full-time, long-term opportunity within a prestigious international environment.
• Comprehensive onboarding and ongoing brand training.
• Modern office in Barcelona with a vibrant, multicultural team.

Inclusion & Diversity in Dealership Customer Service Jobs

We are dedicated to fostering a welcoming, inclusive and diverse workplace. All qualified candidates, regardless of gender, background or identity, are strongly encouraged to apply. If you are committed to outstanding client care and are looking to build a rewarding career in a dealership customer service role in Geneva, we would love to hear from you.