Main Responsibilities

• Provide technical assistance and troubleshooting to English-speaking users.
• Support customers with Microsoft 365 applications, email configuration, and connectivity issues.
• Deliver accurate, step-by-step solutions via phone, chat, and email.
• Log, track, and document customer interactions and resolutions within internal systems.
• Follow established processes and adhere to quality and performance standards.
• Collaborate with internal teams to ensure efficient issue resolution and customer satisfaction.

Key Requirements

• Native-level of Portuguese and proficiency in English (C1 level), both spoken and written.
• Previous experience in technical support or customer service is an advantage.
• Excellent communication and analytical problem-solving abilities.
• Strong technical aptitude and willingness to learn new systems and tools.
• Customer-oriented mindset with attention to detail and patience.
• Permanent work authorization in Spain.

Benefits 

• Comprehensive benefits package.
• Fixed working hours- Monday to Friday, 09:00-18:00.
• Training and career development opportunities with a global employer.
• Supportive, multicultural work environment focused on growth, collaboration, and wellbeing.

Inclusion & Diversity

We are dedicated to fostering a welcoming, inclusive and diverse workplace. All qualified candidates, regardless of gender, background or identity, are strongly encouraged to apply. If you are committed to outstanding client care and are looking to build a rewarding career.