Position: Customer Support Representative (Thai-speaking)
Location: Remote - Southeast Asia
Employment Type: Service Agreement / Self-employment (no formal employment contract)
Compensation: Fixed monthly salary plus bonuses

Key Responsibilities:

• Provide live support to clients globally
• Respond to emails, assist with account creation, updates, and maintain client records
• Exhibit professional telephone etiquette and call management
• Manage back-office queries effectively
• Support clients with technical issues and troubleshooting
• Coordinate with management and various departments to resolve client concerns
• Assist clients with Trading Platform inquiries and troubleshooting
• Ensure high-quality service in handling client inquiries
• Promote company products and services, delivering relevant information to clients
• Build and sustain strong relationships with new and existing clients
• Contribute to team goals by meeting set targets

Qualifications:

• Native or fluent Thai speaker, both spoken and written, with fluent English (minimum B2 level)
• Prior knowledge of the Forex (FX) industry is a strong advantage
• Previous experience in a related customer support role is preferred
• Strong communication skills, both verbal and written
• Ability to work efficiently under pressure
• Proficient in Microsoft Excel and Word
• Work schedule: Monday to Friday

Benefits:

• Competitive pay
• Opportunity for professional growth within the company
• Private health insurance
• Full remote work with flexibility and autonomy
• Supportive and collaborative team culture

About the FX Company and Career Prospects

Our organisation is a leading player in the global FX industry, supporting traders and investors with innovative technology and multilingual customer service. Joining our team means being part of a dynamic environment where customer satisfaction, compliance, and continuous learning are at the heart of what we do. We are committed to fair treatment of all team members and advocate an equal opportunities policy in recruitment and career development.

Application Process – Join Our Thai Customer Support Team

If you are passionate about delivering outstanding customer experiences and developing your expertise in the FX industry, we encourage you to apply. Please submit your CV in English. Only shortlisted candidates will be contacted.