Senior leadership role within an occupational pensions / professional benefits institution, responsible for the Client Advisory Services function. This position sits at the intersection of client service excellence, commercial strategy and people management, with a strong focus on Swiss occupational pension schemes (2nd pillar / LPP). This role is designed for experienced pension professionals rather than general customer service or generic insurance managers.

Responsibilities

• Lead and develop the Client Advisory Services team, ensuring high-quality, proactive service to insured members and corporate clients

• Define, deploy and continuously evolve the client advisory and commercial strategy in line with institutional objectives

• Actively manage and improve client-facing processes, workflows and service standards

• Analyse market trends, competitive positioning and regulatory developments in occupational pensions

• Drive operational efficiency through process optimisation and clear governance

• Oversee reporting, KPIs and performance metrics to support strategic decision-making

• Ensure clarity, consistency and accuracy of client communications (circulars, forms, guidelines)

• Work closely with internal stakeholders (management, communication, operations) to align client strategy

Requirements

• Strong professional background in occupational pensions / professional benefits

• Proven people management experience in a client advisory, pensions or insurance environment

• Solid understanding of Swiss social insurance and pension frameworks (LPP)

• Federal diploma in social insurance, LPP specialist certification or equivalent qualification

• Strategic mindset combined with hands-on operational leadership

• Strong analytical skills and ability to translate data into decisions

• High ethical standards and strong sense of professional responsibility

• Bilingual German & French (mandatory)

• Fluent English required for professional and institutional use

Benefits

• Senior role with real strategic and operational impact

• High level of autonomy and responsibility

• Environment focused on professionalism, quality of service and long-term value

• Stable institutional setting with room to shape processes and strategy

• Flexible working arrangements within a structured framework