We are looking for a Customer Support Agent to join a fast-paced, international financial services environment. This role is fully on-site and focuses on delivering high-quality support to both new leads and existing clients across multiple communication channels, ensuring timely resolution, accurate documentation, and a consistently positive client experience.

Responsibilities

• Manage customer communication via chat, email, phone calls, and client portal

• Receive and handle inquiries from new leads and existing clients

• Identify customer needs and provide accurate, timely support

• Ensure responses are delivered within defined service timeframes

• Update CRM systems and maintain accurate records of all interactions

• Liaise with internal departments to resolve complex or technical inquiries

• Follow up with clients and schedule callbacks when required

• Work independently and collaboratively within a team environment

• Adhere to standard processes, procedures, and quality guidelines

Requirements

• Proven experience in customer support or client service roles

• Background or exposure to Forex / financial markets is an advantage

• Native or fluent Arabic and strong English (minimum B2), written and spoken

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Strong phone handling skills and active listening ability

• Ability to work under pressure and meet deadlines

• Excellent communication and interpersonal skills

• Flexibility to work rotating shifts (morning / afternoon / night)

• Reliable, organised, and customer-focused mindset

Benefits

• Medical insurance scheme

• Provident fund

• Company group discount scheme

• Free parking

• On-site fitness room with classes

• Modern office space in a central Limassol location

• Multinational, collaborative working environment

• Opportunities for learning and professional growth

DE&I

We value diversity, equity, and inclusion in our workplace. We encourage applications from talented individuals of all backgrounds, experiences, and identities. Your unique skills and perspectives will contribute to smarter decision-making and stronger outcomes for our stakeholders and clients. Bring your authentic self and be part of our journey.