Position: Customer Service Representative
Location: Fully remote (EU)
Employment Type: Full-time
Compensation: Base salary

About the Role
We're seeking German-speaking Customer Service Representatives for a reliable inbound support project in the energy and property services industry. In this position, you'll deliver expert assistance to property managers and tenants through phone and written channels, addressing service requests, scheduling, and billing questions.

Key Duties and Responsibilities

• Respond to inbound phone inquiries with a professional, customer-focused approach.

• Process written customer requests efficiently during service hours.

• Help with scheduling, rescheduling, or canceling installation service appointments.

• Offer basic troubleshooting for smoke detectors (no technical expertise needed).

• Support billing questions, clarify invoice details, and assist with customer portal navigation.

• Arrange meter reading appointments and handle general service inquiries.

• Provide top-tier customer service purely inbound—no sales or outbound calls.

Requirements

• Native or fluent German (spoken and written); fluent English (B2 level minimum).

• Prior experience or keen interest in phone-based inbound support.

• Reliable high-speed internet and power for remote work (speed test required).

• Strong computer and digital communication proficiency.

• Patient, calm demeanor with clear, organized communication.

• Dependable work ethic, fast learner, and readiness for written inquiries.

• Commitment to long-term customer service (no sales-focused roles).

Benefits

• Pure inbound support role, free of sales duties.

• Comprehensive onboarding and defined processes for smooth success.

• Secure full-time position in a reputable service setting.

• Build specialized skills in energy and property management customer service.

• Collaborative team emphasizing excellent customer experiences.

• Flexible shifts within Monday–Friday, 08:00–18:00 service hours.

DE&I

We are an equal opportunity employer and value diversity, equity, and inclusion. We welcome applications from all qualified candidates irrespective of background, identity, or experience. We encourage applicants to bring their authentic selves and contribute to a culture of respect and collaboration.

How to Apply

If you are passionate about delivering excellent customer service and meet the requirements above, please submit your CV and a brief cover letter in English outlining your relevant experience and motivation for applying. Applications from German-speaking candidates across all locations are encouraged.