Position: CRM Administrator
Location: Limassol, Cyprus
Work Model: Hybrid (3 days in office, 2 days remote) after initial 3-month onboarding period
Employment Type: Full-time
Remuneration: Competitive base salary

Duties and Responsibilities:

• Support daily operations and upkeep of the company's CRM platform

• Manage user account creation, updates, deactivation, and access rights

• Track system performance and flag technical problems

• Ensure data integrity through uploads, clean-ups, and accuracy checks

• Help configure workflows, automations, and custom settings

• Administer Zendesk, handling ticket views, triggers, automations, and user permissions

• Oversee ticket volume and proper assignment

• Produce reports on ticket efficiency and team KPIs

• Streamline Zendesk support workflows

• Deliver initial internal troubleshooting for system queries

• Coordinate with third-party vendors on escalated tech issues

• Participate in testing new features, integrations, and updates

• Document all configurations and procedures

Requirements:

• Bachelor's degree in Information Systems, Business, IT, or equivalent

• 1–2 years' hands-on experience with CRM platforms

• Familiarity with Zendesk or similar ticketing tools (e.g., views, triggers, ticket handling, user management)

• Keen eye for detail and solid problem-solving abilities

• Solid grasp of system logic, workflows, and data handling

• Proficiency in Excel and basic reporting functions

• Capacity to work autonomously while juggling priorities

• Prior experience in financial services or forex is a plus

• Basic understanding of APIs or integrations is advantageous

• Knowledge of CRM automation is beneficial

Benefits:

• Attractive salary tailored to experience, skills, and results

• Full private health insurance coverage

• Year-end bonus tied to performance

• Flexible hybrid schedule (3 office days, 2 remote) post 3-month onboarding

• Continuous training and career growth programs

• Dynamic international team environment

• Plus many additional perks!

How to apply:

Please submit your CV and a brief cover letter outlining your CRM experience and why you are interested in this role. We are an equal opportunities employer and welcome applications from all suitably qualified persons.