We are looking for a proactive and customer-focused Customer Service Team Lead to join a growing technical support operation on a 12-month fixed-term contract.

This role combines customer service coordination, technical support, service planning, and team leadership responsibilities. You will act as the first point of contact for customers while coordinating field technicians, ensuring service quality, and driving continuous improvement initiatives. The ideal candidate is highly organized, technically minded, and comfortable operating in a fast-paced environment where customer uptime and satisfaction are top priorities.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone and email

• Provide first-line technical support and troubleshoot customer issues remotely

• Coordinate and schedule field service technicians when on-site intervention is required

• Manage service planning activities to ensure efficient technician deployment and customer support coverage

• Monitor equipment telemetry and proactively coordinate preventative maintenance activities

• Organize and manage maintenance projects for key customer accounts

• Support service operations during scheduled weekend rotations

• Ensure high levels of customer satisfaction and service quality

• Track service activities and maintain accurate documentation and reporting

• Collaborate with internal teams to resolve customer issues efficiently

• Identify opportunities to improve processes, service delivery, and operational efficiency

• Support team coordination and contribute to a positive and collaborative work environment

Requirements

• Minimum 2 years of experience in customer service, technical support, service coordination, or a related role

• Previous experience leading, mentoring, or coordinating teams is highly desirable

• Strong customer service mindset with a focus on customer satisfaction and uptime

• Technically minded with the ability to understand and troubleshoot technical issues

• Excellent planning, scheduling, and organizational skills

• Strong problem-solving abilities and the capacity to remain calm under pressure

• Ability to prioritize tasks and maintain a broad operational overview

• Proactive, accountable, and solution-oriented approach

• Strong communication and interpersonal skills

• Comfortable working independently and as part of a team

• Fluent Dutch and good English communication skills, both written and spoken

• Availability to participate in weekend support rotations

Benefits

• 12-month fixed-term contract with a leading international organization

• Opportunity to combine customer service, technical support, and team leadership responsibilities

• Dynamic and collaborative working environment

• Exposure to advanced technical products and service operations

• Professional development and growth opportunities

• Weekend availability compensation

• International workplace with supportive colleagues and ongoing training

• High-impact role with direct influence on customer satisfaction and operational performance