Location: Mechelen, Belgium (Hybrid)
Employment Type: Full-time

About the Opportunity

We're looking for a commercially driven Account Manager to join a fast-growing B2B technology company and play a key role in building a brand-new Account Management function.

You'll take ownership of an established portfolio of enterprise and mid-market customers, focusing on customer retention, renewals, and revenue growth. This is a highly visible position where you'll have the opportunity to shape processes, strengthen long-term customer relationships, and directly influence business growth.

If you enjoy developing strategic customer partnerships while identifying opportunities to expand existing accounts, this role offers both autonomy and long-term career development.

Key Responsibilities

• Manage a portfolio of existing enterprise and mid-market customer accounts.

• Drive customer retention by proactively managing contract renewals.

• Identify and execute upsell and cross-sell opportunities to increase account value.

• Build trusted relationships with key stakeholders and decision-makers.

• Lead Quarterly Business Reviews (QBRs) and present business value to customers.

• Develop account growth strategies based on customer goals and business needs.

• Monitor account health, identify potential risks, and implement retention plans.

• Handle commercial negotiations, renewals, and customer escalations.

• Collaborate closely with Customer Success, Product, Support, and Sales teams to deliver an exceptional customer experience.

• Maintain accurate customer records and pipeline updates within the CRM.

Required Qualifications

• Minimum 3 years of experience in Account Management, Sales, Customer Success, or another customer-facing commercial role.

• Proven success managing renewals and achieving retention targets.

• Demonstrated experience identifying and closing upsell and cross-sell opportunities.

• Strong stakeholder management skills, with the ability to navigate complex organizations.

• Excellent relationship-building and communication skills.

• Highly organized, proactive, and commercially minded.

• Fluent in Dutch and English, both written and spoken.

Nice to Have

• Experience working within SaaS or B2B technology companies.

• Experience using CRM platforms such as Salesforce, HubSpot, or similar.

• Experience managing enterprise-level customer accounts.

What We're Looking For

• A relationship-focused professional who enjoys building long-term customer partnerships.

• Someone who combines commercial awareness with a customer-first mindset.

• A strategic thinker who can identify growth opportunities while protecting recurring revenue.

• An organized professional who can confidently manage multiple complex accounts simultaneously.

• A collaborative team player who thrives in a fast-paced, growing business.

Why Join?

• Help build and shape a brand-new Account Management function from the ground up.

• Own a meaningful portfolio with real responsibility for customer retention and revenue growth.

• Make a direct commercial impact by expanding existing customer relationships across new markets.

• Work cross-functionally with experienced teams in Product, Customer Success, Sales, and Support.

• Join a growing technology company where your contributions will have high visibility and long-term career potential.