We are looking for an experienced Luxury Sales & Interior Design Advisor to join a premium retail environment specialising in high-end furniture and exclusive sleep solutions.

In this role, you will provide an exceptional, personalised shopping experience to a discerning clientele, combining expert product knowledge, a refined sense of style and outstanding customer service.

You will act as a trusted advisor throughout the entire customer journey, helping clients discover products that reflect their individual preferences, lifestyle and expectations.

This position offers the opportunity to work with premium-quality products in an elegant showroom environment, where craftsmanship, design and attention to detail are central to the customer experience.

Responsibilities

• Welcome and advise a discerning clientele, ensuring a professional, personalised and exceptional shopping experience.

• Guide customers confidently through the entire consultation and sales process, demonstrating excellent product knowledge and attention to detail.

• Identify individual customer needs and recommend suitable premium products and interior solutions.

• Build trust and establish long-term relationships with clients through attentive service and professional advice.

• Represent the values of a luxury brand, creating an atmosphere of exclusivity, comfort and sophistication.

• Present and showcase high-end furniture and sleep solutions with a strong focus on design, quality and craftsmanship.

• Maintain the showroom to the highest visual merchandising and presentation standards.

• Develop and maintain a loyal customer base, ensuring accurate and consistent management of customer information.

• Manage customer enquiries, follow-ups and after-sales communication professionally.

• Handle administrative tasks, sales documentation and reporting using internal IT systems.

• Collaborate with colleagues to ensure smooth daily showroom operations and outstanding service standards.

• Participate in occasional evening events, promotional activities and showroom presentations.

• Support operations at nearby locations when required.

Requirements

• Proven experience in luxury retail sales, preferably within high-end furniture, interior design, premium home furnishings or a comparable luxury environment.

• Demonstrated success in advising and selling high-value products to discerning customers.

• A background in interior design, interior decoration or premium furniture retail is highly desirable.

• Strong understanding of luxury customer expectations and the ability to deliver an exceptional, personalised service.

• Excellent communication, interpersonal and relationship-building skills.

• Fluent German or Swiss German, essential for daily customer interactions.

• Very good professional English skills, both written and spoken.

• French language skills would be an advantage.

• Professional, polished appearance and excellent personal presentation appropriate for an exclusive retail environment.

• Refined sense of style, aesthetics and attention to detail.

• Strong sales ability combined with a consultative, customer-focused approach.

• Ability to work independently while contributing positively to a collaborative team environment.

• Organised, reliable and responsible, with high standards of quality and professionalism.

• Confidence using standard IT systems, customer databases and sales reporting tools.

• Flexibility to work Saturdays and participate in occasional evening events.

• Willingness to provide occasional support at nearby locations.

• Genuine interest in premium products, craftsmanship, design and customer experience.

Benefits

• Permanent employment contract with an 80-100% workload.

• Five weeks of annual leave.

• Central workplace location in Bern's historic Old Town.

• Exclusive working environment within the premium furniture and luxury retail sector.

• Opportunity to work with exceptional products combining traditional craftsmanship and innovation.

• Attractive employee discounts.

• Supportive, professional and highly engaged team.

• High-quality showroom environment focused on personalised customer experiences.

• Opportunity to develop expertise in premium furniture, interior design and luxury sales.