DUTIES AND RESPONSIBILITIES:

• Provide high-quality customer service and address customer needs via phone, email and messaging platforms.

• Assist customers with queries regarding hotels, flights, activities and other travel-related services.

• Handle a high volume of customer and partner enquiries efficiently and professionally.

• Take responsibility for resolving customer issues and concerns, including operational, pricing and invoicing matters.

• Recognise opportunities to enhance customer service through self-service solutions and process optimisation.

• Share feedback and actively participate in initiatives aimed at improving operational efficiency.

• Maintain regular communication with Team Leaders and Managers regarding performance, feedback and coaching.

• Carry out office-based administrative tasks as needed.

• Collaborate with colleagues across the team to ensure a positive overall customer experience.

REQUIREMENTS:

• Minimum N1 level of Japanese and good working proficiency in English (B1/B2).

• At least 1 year of experience in a customer-facing or partner-facing position.

• Strong customer service skills, demonstrating attentiveness, empathy, patience and reliability.

• Excellent written and verbal communication abilities.

• Professional and confident telephone manner.

• Strong attention to detail.

• Flexibility to work rotating 24/7 shifts, including weekends and public holidays, based on business needs.

• High level of integrity and the ability to manage confidential information responsibly.

• Ability to perform effectively in a dynamic, fast-paced working environment.

BENEFITS:

• Work-from-home opportunity based in the Philippines.

• Attractive and competitive compensation package.

• Performance-based bonus opportunities.

• Employee benefits package.

• Opportunities for career progression and professional growth.

• Access to thousands of free online learning courses.

• Comprehensive initial training and continuous coaching.

• Welcoming, inclusive and supportive workplace culture.

• Opportunity to collaborate with an international team.

• Relocation assistance.

• And much more!